top of page
White Pearl Logo.png

Frequently Asked Questions

What Cleaning Services Do You Offer?

We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning services such as carpet cleaning. 

How Do I Schedule a Cleaning Appointment?

Scheduling a cleaning appointment is easy. You can submit a request online, send us an email, or send us a message on Facebook. Our team will help you find a convenient time for your cleaning.

Do I Need to Be Home During the Cleaning?

No, you do not need to be home during the cleaning. Many of our clients provide us with a key or entry code. Our team is professional and trustworthy, and your home will be secure. If you prefer to be home, that’s fine too!

What Should I Do to Prepare for My Clean?

To ensure our team can clean efficiently, we recommend tidying up any personal items or clutter. This allows our cleaners to focus on deep cleaning your home. If you have specific areas you want us to pay extra attention to, please let us know.

What if I'm Not Satisfied With the Clean?

Your satisfaction is our top priority. If you are not completely satisfied with the cleaning service, please contact us within 24 hours, and we will return to address any issues at no additional charge.

Can I Customize My Cleaning Plan?

You can customize your cleaning plan to suit your requirements and preferences. Whether you need a particular focus on certain areas, special attention to specific tasks, or a tailored cleaning schedule, we are here to accommodate your needs.

Do You Bring Your Own Supplies?

Yes, our team brings all the necessary cleaning supplies and equipment. If you prefer us to use your own products or equipment, please inform us when booking, and we will accommodate your request.

How Do I Pay for the Cleaning Services?

We offer several convenient payment options, including credit card, debit card, bank transfer, and cash. Payment details will be provided during the booking process, and you can choose the method that suits you best.

Can I Schedule Regular Cleaning Services?

Yes, we offer flexible scheduling options for regular cleaning services, including daily, weekly, bi-weekly, monthly and custom plans. Regular clients enjoy the benefit of a consistent cleaning schedule.

bottom of page